Town of


Winter Preparedness Message from Delmarva Power

Date Posted: Friday, November 10th, 2017

Dear Community & Emergency Preparedness Partner,

At Delmarva Power, we are committed to providing safe, reliable and affordable service to our customers and the communities we serve.  As part of this effort, we are modernizing our system, installing new technology that is helping to reduce outages and enhance service for customers.  As winter approaches, Delmarva Power is performing essential work to prepare its electric transmission and distribution systems to keep homes and businesses warm this winter.  This work includes inspecting and upgrading equipment across the Delmarva Power transmission and distribution systems and trimming trees, which cause about 40 percent of power outages for customers each year.

Since 2016, Delmarva Power has invested more than $380 million in Delaware and Maryland to upgrade its electric transmission and distribution systems, producing a decrease in the number of power outages and an increase in the speed in which outages were restored.  The company also conducts emergency response drills and completes testing of computer and emergency systems as part of the company‚Äôs winter preparedness program. Employees from across the company, including those who work in the field and those who provide back office support, review emergency processes and procedures to help ensure safe and efficient response to storms or emergencies.  As part of the Exelon family of companies, Delmarva Power also shares best practices with its sister utilities –  Atlantic City Electric, BGE, ComEd, PECO and Pepco – and participates in collaborative emergency response training exercises to ensure the company can provide seamless support and resources to another Exelon utility during storm or emergency restoration efforts.   Last winter, the mutual assistance strength within the Exelon family was evident during storm Stella in March 2017. Specifically, we mobilized 1,450 total personnel, including 817 line and field support personnel, with assistance from our sister Exelon utilities, BGE from Baltimore, ComEd from Chicago, PECO from Philadelphia and Pepco from the District of Columbia. During that event, Delmarva Power and its sister utilities restored power to approximately 125,300 customers during this severe storm.

Just like we prepare for winter, we encourage our customers also to be ready and suggest the following preparedness tips:

  • Assemble an emergency storm kit. Include a battery-powered radio or television, flashlight, a first-aid kit, battery-powered or windup clock, extra batteries, special needs items, an insulated cooler and a list of important and emergency phone numbers.
  • Keep at least a three-day supply of nonperishable foods and bottled water and have a hand-operated can opener available. Customers are responsible for customer equipment.
  • Protect your electronic equipment. Plug computers and other sensitive equipment into surge suppressors, and consider a UPS (uninterruptible power supply) for temporary battery backup power.
  • Identify a safe alternate location in case of an extended outage.
  • Tune to local news broadcasts for the latest weather and emergency information.
  • Follow the advice of local emergency management officials.
  • If candles and heaters are used, never leave them unattended and watch children and pets who could knock them over.
  • Never operate a generator indoors.

Customers are asked to please call in any outages and stay away from downed wires. To report outages and downed wires, call 1-800-898-8042 (New Castle, Cecil and Harford counties) or 1-800-898-8045 (Kent and Sussex counties and Eastern Shore of Maryland).  Find additional information by visiting / , on Facebook at  and on Twitter at . Our mobile app is available at