A Message from Delmarva Power: Delmarva Power is prepared for winter
Date Posted: Tuesday, December 9th, 2025Please see the message below from Delmarva Power:
Dear Community, Emergency Management & Government Partners,
As winter approaches, Delmarva Power is prepared to deliver safe, reliable, and affordable energy. To help our communities stay safe and prepared this winter, we are focusing on three key areas: providing customer support during colder months, continuing reliability improvements across our service territory, and sharing essential winter preparedness tips. These efforts ensure that customers have access to assistance programs, benefit from a stronger and more resilient grid, and know how to prepare for potential outages.
Customer Support During Cold Weather
- Assistance Finder: Connects customers to financial assistance, payment arrangements, and energy-saving programs.
- Flexible Billing Options: Including budget billing. Call 1-800-375-7117 or visit our website for more information.
- Delmarva Power Customer Relief Fund: A one-time fund supported by Exelon and administered by the Delaware Sustainable Energy Utility (SEU) provides up to $300 for eligible customers facing high energy costs. Apply at https://delmarva.com/ReliefDE
Reliability Improvements
As a result of past projects, in 2024, crews restored service within 63 minutes on average, and electric outages decreased 46% over the past decade. Key 2025 Projects:
- Silverside–Naamans Reliability Project: Upgrade 4.5 miles of transmission line for 13,000 customers (Wilmington & Claymont).
- Brandywine Substation Upgrade: Modernize equipment for 9,200 customers (Wilmington).
- Piney Grove–New Church Reliability Project: Rebuild 22 miles of transmission line (Salisbury, MD to New Church, VA).
- Lincoln–Milton Reliability Project: Rebuild six miles of power lines and add backup feed for Sussex County communities.
Winter Preparedness Tips
We conduct annual emergency drills and collaborate with Exelon sister companies to ensure rapid, coordinated storm response. Please help share these winter preparedness tips:
- Assemble an emergency kit and plan for outages.
- Confirm your contact information at delmarva.com/MyAccount
- Download our mobile app at delmarva.com/MobileApp
- Visit delmarva.com/StormPrep For storm preparedness, outage reporting and restoration. Report outages or downed wires immediately by calling 1-800-898-8042, visiting delmarva.com, or texting “OUT” to 67972 (after registering by texting “ADD OUTAGE”).
Thank you for your partnership in keeping our communities safe and prepared this winter.
Sincerely,
Jim Smith
External Affairs Manager
Delmarva Power
