Delmarva Power Prepared for the Summer
Date Posted: Thursday, May 28th, 2026Please see the message below from Delmarva Power:
Dear Community, Emergency Management & Government Partners,
As summer approaches, Delmarva Power is prepared to deliver safe, reliable, and affordable energy across the communities we serve. This year, our efforts focus on three key priorities: customer affordability, ongoing reliability improvements, and summer preparedness. These initiatives help ensure customers have access to assistance programs, benefit from a stronger and more resilient grid, and know how to prepare for potential outages.
Customer Affordability
We continue to expand programs that support customers facing financial challenges or seeking more predictable billing options.
- Customer Assistance: Connects customers to financial assistance, payment arrangements, and energy‑saving programs. Customers can see if they qualify for local, state and federal energy assistance programs through the Assistance Finder tool by visiting: delmarva.com/AssistanceFinder
- Flexible Billing Options: Including Budget Billing & Paperless eBill. Customers may call 1‑800‑375‑7117 or visit our website for more information. delmarva.com/BillSupport
- Delmarva Power Customer Relief Fund: A one‑time fund supported by Exelon and administered by the Delaware Sustainable Energy Utility (SEU), providing up to $500 for eligible customers facing high energy costs. Apply at: delmarva.com/ReliefDE
- Summer Energy Efficiency: For information about summer energy efficiency tips and programs, visit: delmarva.com/SummerReadiness
Reliability Improvements
In 2025, when outages did occur, our crews averaged a safe restoration of service within 72 minutes, and customers experienced a 33 percent decrease in outages over the past 10 years. These investments provide tangible improvements in reliability and reliance for our customers. These targeted upgrades include:
- Priority feeder improvements
- Vegetation management
- Replacement of aging infrastructure
- Advanced grid technologies designed to speed power restoration
More information about our specific reliability projects is available at: delmarva.com/Reliability
Summer Preparedness Tips
We conduct annual emergency response drills and collaborate closely with our Exelon sister companies and emergency management partners to ensure rapid, coordinated storm response. Here are important summer preparedness reminders:
- For customers who rely on electricity to power life-support equipment in their homes, such as respirators or kidney dialysis machines, enroll in the Emergency Medical Equipment Notification Program. This program provides advance notice of scheduled outages and severe weather alerts to qualified participants who depend on electricity for emergency medical and life-support equipment. Customers can learn more at: delmarva.com/EMENP
- Download our mobile app, which has many resources to keep you informed during a storm: delmarva.com/MobileApp
- Report outages or downed wires immediately by calling 1‑800‑898‑8042 or texting OUT to 67972 (after registering by texting ADD OUTAGE). For more information and tips, visit: delmarva.com/StormPrep
Thank you for your continued partnership in helping keep our communities safe, informed, and prepared this summer.
Sincerely,
Jim Smith
External Affairs Manager
Delmarva Power
